Serious Incident Response

Even with the best planning, serious incidents can happen in workplaces at any time. When they occur, they can have lasting and wide reaching effects on employees, clients, and their family members. Serious incidents often are, by nature, sudden and unplanned. Centrecare Corporate operates a wide range of pre and post incident support services to maximise positive and helpful outcomes.

What is a Serious Incident?

Serious incidents are defined as "any incident that can be considered a serious physical or psychological threat". They are often sudden, and they induce a high level of response sufficient enough to delay the person's usual coping mechanisms. Common serious incidents in a workplace include:

Workplace accidents
Death, severe illness or injury of employees or their families
Assault or threat of harm
Significant conflict encounters
Redundancy and organisational transition

What is Serious Incident Response?

Serious Incident Response used to be known as Critical Incident Response. It describes a range of responses that people find useful in the provision of support and the prevention or containment of longer term effects of a trauma on their lives. These can include individual or group responses, and may occur either immediately following a serious incident, or in the days or weeks after the event.

What Services do we Provide?

Centrecare Corporate is available 24/7 to client organisations who request our support. Our team are highly qualified and experienced psychologists trained in the most effective ways to assess and respond to serious incidents. These include pre and post incident responses such as:

Policy formulation in the management of serious incidents within organisations
Manager training and education
Resilience and capacity building training for all staff
Provision of early intervention and psychological first aid
Individual or group debriefing immediately post incident
Follow up counselling and support for employees and/or managers.

If you would like to have the piece of mind that your workplace is well prepared for a serious incident and professional counsellors on hand 24/7, we will be very pleased to discuss your individual needs. Please contact us for more information.