ACCESS Employee Assistance Program

What is an EAP?

An Employee Assistance Program (EAP) is a confidential and professional counselling service for employees. It enables employees to resolve work and personal issues that may affect their wellbeing and productivity.

Organisational Benefits from an EAP

An EAP provides significant benefits to an organisation, notably increased productivity, reduced costs, and enhanced organisational morale.

Increased Productivity

Productivity gains stem from a more focused approach by employees, who are less often distracted by work and personal issues when an EAP is utilised. In addition, organisations that implement an EAP are perceived by their employees as taking a greater interest in their wellbeing, which contributes to organisational harmony, and further enhances productivity.

Reduced Costs

Cost savings from an EAP are clear and substantial, arising from reductions in staff turnover (and its associated costs - recruitment, training etc), lower absenteeism, fewer accidents, less grievance activity, and fewer workers compensation claims.

Enhanced Organisational Morale

Work issues travel home, and problems at home are brought to work. An EAP helps employees to resolve both work and personal issues, and in so doing enhances organisational morale, through motivating individuals and teams to be at their best.

Why Centrecare Corporate?

Experience

With a decade of experience delivering ACCESS EAP programs to government, corporate and community organisations, you are assured of service of the highest standard. Centrecare Corporate counsellors are familiar with the needs of employees in an enormous variety of workplace settings, and readily adapt their service to suit the individual.

More than just an EAP

Centrecare Corporate recognises that employees are an organisation's greatest resource, and is committed to improving organisational wellbeing.

The ACCESS program offers specialist counselling in a range of areas, such as gambling, parent/adolescent counselling and loss & grief, which means that employees and their families are more likely to have their needs met. Centrecare Corporate is unique in offering such a variety of counselling, and all counsellors have a wealth of experience in their specialist areas.

A wide range of additional services are available, such as management consultancy, corporate coaching, dispute resolution, team strengthening and training. Centrecare Corporate will work to provide consultancy services that meet organisations' unique needs.

Innovation

The Vibrant Workplace model assists organisations to bring out the best in people, and is particularly useful for managers dealing with performance management issues, or in times of organisational transition. This model was developed by Centrecare Corporate, and is recognised nationally and internationally as an innovative and highly successful model.

Excellent Service

Feedback from Centrecare Corporate clients consistently highlights the excellence of service provision that is integral to the ACCESS program. The chart below illustrates survey responses from client counselling sessions:

Comprehensive State and National Network

Centrecare Corporate operates the largest network of Metropolitan and Regional Service Centres in the state. The network extends throughout Australia, with over 100 Service Centres and 1000 professionals around the country. Wherever employees are based, through the ACCESS program they'll receive service of the highest quality that is responsive, accessible and reliable in its delivery.

Valuing Diversity

Centrecare Corporate understands that within organisations there are diverse groups of employees, as well as a diversity of individual employees. Differences can arise between departments or divisions within an organisation, and individual differences relating to race, culture or religious preference (to name a few) often exist. Centrecare Corporate also has extensive experience with emergent diversities that result from organisational transition.

All ACCESS EAP services are tailored to ensure service provision is relevant and respectful to any and all diversities.

Your organisation and Centrecare Corporate - a Partnership

Centrecare Corporate will work with your organisation to ensure its employees continue to receive excellent service, and that the organisation's changing needs are always met. Viewing the relationship as a partnership will ensure Centrecare Corporate and your organisation work together to achieve all of your organisation's goals.