Bunbury

• De-Escalating Customer Behaviours

  Anyone who works with the general public encounters people who are difficult to manage. These difficult behaviours can range from being anxious or demanding through to outright threats and violent behaviours. This half day workshop explores the dynamics of hostile or anxious behaviours in clients or customers and their impacts on staff who work with...

  $180.00
  Available

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• Simplifying Performance Management

  Performance Management is often seen as the uncomfortable task of disciplining or providing negative feedback to an employee. Because our understanding of how to offer Performance Management is often cloudy, many managers tend to avoid these difficult conversations.

  $330.00
  Available

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• Stepping Up: Shaping a Conscious...

  Stepping Up is a 1 day workshop aimed at initiating and guiding culture change and awareness within organisations. Organisational Culture can be defined as the set of messages about what is expected, what will be rewarded and what is valued within an organisation.

  $330.00
  Available

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