Perth

• De-Escalating Customer Behaviours

  Anyone who works with the general public encounters people who are difficult to manage. These difficult behaviours can range from being anxious or demanding through to outright threats and violent behaviours. This half day workshop explores the dynamics of hostile or anxious behaviours in clients or customers and their impacts on staff who work with...

  $180.00
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• Simplifying Performance Management

  Performance Management is often seen as the uncomfortable task of disciplining or providing negative feedback to an employee. Because our understanding of how to offer Performance Management is often cloudy, many managers tend to avoid these difficult conversations.

  $330.00
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• Stress Management and Resilience

  There are times in our lives, both personally and professionally, when we are faced with change.  The effect of change on some people can be very uncomfortable, resulting in feelings of being out of control.  During these times our coping skills can be challenged and we may face physical and psychological setbacks.

  $180.00
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• Stepping Up: Shaping a Conscious...

  Stepping Up is a 1 day workshop aimed at initiating and guiding culture change and awareness within organisations. Organisational Culture can be defined as the set of messages about what is expected, what will be rewarded and what is valued within an organisation.

  $330.00
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• Resolving Conflict in the...

  Conflict in the workplace can be damaging to cohesive teamwork, and may lead to multiple problems such as low morale, individual and group stress, absenteeism, decreased productivity, staff attrition, and the associated financial impact. When conflict is resolved effectively it can lead to greater team cohesion and stronger mutual respect.

  $330.00
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• Mental Health in the Workplace

  Mental health problems are common, yet many people are not well informed regarding these issues. Most workplaces are equipped to deal with basic first aid but how many people know how to deal with a mental health crisis? Often, people are unaware that a colleague is suffering from a mental disorder unless the person tells them.

  $180.00
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• Dealing with Toxic Personalities...

  “ Toxic” is a  term used to describe behaviours that may occur regularly with effects that are more far reaching than an occasional bad day at the office.

  $180.00
  Available

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• Body Language in Business NEW!

  It has been suggested that 50-60% of meaning in communication is derived from non-verbal behaviour. Body language conveys a meaning which depends on the physical, social and cultural context of the action, and therefore learning to interpret and understand non-verbal signals is crucial within in a business setting.

  $180.00
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• Mental Health First Aid

  Centrecare Corporate are accredited trainers of the only internationally recognised Mental Health First Aid training workshop. This 12 hour workshop offers modules on the identification and early intervention of depression, anxiety, acute stress and trauma and managing psychosis.

  $440.00
  Available

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